Review: American Express Lounge Sao Paulo

On my way back from my recent stay in Rio de Janeiro and Sao Paulo, I decided to stop for some refreshments before my flight to Edmonton via Montreal.

The American Express Lounge Sao Paulo A statement piece, though not necessarily one that I think reflects the American Express in the best way possible.

Is it a bad lounge? No. But my four-hour vacation here has lengthened me for the air of “Suv ​​Premium” which evokes the Centurion Lounge named Amex.

American Express Lounge Sao Paulo – Access

If you ever visit Sao Paulo Guarulhos International Airport, you will find that it can be confusing and confusing.

After a less-satisfying connecting flight from Rio de Janeiro on GOL Airlines, I had a frustrating time walking through Terminal 2 to Terminal 3 across the huge space of the airport. This effect was exacerbated by the fact that most of the space I was walking on was empty and devoid of human life.

Eventually, I went to a set of duty-free shops, I had no desire to buy anything. I was glad to see that they were located next to a series of escalators proudly listed VIP loungeOr VIP Lounge in English.

After the climb, I saw exactly what the American Express was trying to convey with its lounge.

American Express Lounge Sao Paulo – External

I was a little shocked to see my favorite credit card brand written so big, and knew I had to take my leave. I went to the front of the lounge and checked in.

American Express Lounge Sao Paulo – The entrance

Although Amex exited the domestic Brazilian market a few years ago (they also sold their portfolio to a local bank), worldwide issued American Express Platinum Card and Centurion card holders are still allowed access to this prestigious lounge.

My card swiped quickly, I was inside.

American Express Lounge Sao Paulo – Check-in desk

Of course, this did not stop the space from being filled with claustrophobia later, but it was because the lounge was also available at the priority pass.

In addition, it allows access to aircraft crews from a variety of carriers, such as United Airlines, as well as anyone with a business class boarding pass.

Indeed, if this lounge wants to be more exclusive, its stricter access requirements should apply. If it wants to be open and fun, it needs more seating. Both have their own attractions.

The The American Express Lounge Sao Paulo is open daily from 11 a.m. to 3 p.m.

American Express Lounge Sao Paulo – Seats

When I entered, I noticed how many chairs and almost all the couches were completely occupied.

The entrance alone was jammed by passengers charging their benches or their devices at the numerous docking stations located nearby. For foreigners like me the lovely staff was kind enough to hold a charging adapter in hand, so they deserve recognition for it.

American Express Lounge Sao Paulo – Entry hall
American Express Lounge Sao Paulo – Common area
American Express Lounge Sao Paulo – Central common area

Next to the lounge is a series of conference-style meeting rooms. Although their seating was not very comfortable.

To my surprise, they were mostly empty – although they filled up a little later, just as the lounge itself did.

American Express Lounge Sao Paulo – Conference room

The restrooms are to the left of the first common area, immediately next to a more family-style home with an Amex-blue binbag chair. They were quite small in terms of lounge size, with only three stalls in the men’s restroom.

American Express Lounge Sao Paulo – Family room and lounge access
American Express Lounge Sao Paulo – Men’s restroom

There was also a shower room next to the bathroom, but each stall was locked. I didn’t see anywhere to change, and was informed by staff that they were off due to the COVID protocol. Rats.

I continued to make my way to the central common area, which included a lovely round couch in the middle of the room.

American Express Lounge Sao Paulo – Round couch

To its left was the dining and buffet area, and to its right were various cafeteria-style seating areas, mostly with signature blue furnishings.

Again, it was busy when I entered, but was positively filled with people when I caught my flight.

American Express Lounge Sao Paulo – Dining area
American Express Lounge Sao Paulo – Dining area table

The bar is near the dining area, which I will talk a little bit about because it was great fun when it wasn’t busy.

Next to the bar was an area labeled “American Express First Class” although it did not indicate any significant difference. Despite being remarkably second-class compared to many patrons, I entered without any problems.

American Express Lounge Sao Paulo – First class room
American Express Lounge Sao Paulo – First class room

There was also a nice sleeping area with a Roman-style reclining couch, which I used almost immediately to get a little sleep.

American Express Lounge Sao Paulo – Sleeping place

With my luggage safely set in my recliner and my tired head resting, it was time to take a bite to eat.

American Express Lounge Sao Paulo – Dining

I’ll chase before showing the pictures: there was food here Acceptable. No dandy hors d’oeuvres or gastronomic bites were to be savored, and the food was nice overall quality for a cheap Brazilian buffet.

However, nothing tastes bad, so feel free to fill your stomach if you want to satisfy your hunger quickly. The variety was quite decent.

Everything was self-service, but the chimney provided by the lounge and the staff were refilling the items and sanitizing the area quite regularly. Sometimes, demand is not fast enough!

American Express Lounge Sao Paulo – Warm snack station
American Express Lounge Sao Paulo – Bread and soup station

Personally, I ate sweets as well as hot entrees and charcuterie. My warm chicken was nothing short of memorable, but the saffron rice had a decent smell, and the mango dessert was good enough to pay for a cookie.

American Express Lounge Sao Paulo – Hot food station
American Express Lounge Sao Paulo – Charcuterie station
American Express Lounge Sao Paulo – Dessert station

And yes, for those of you who insist on healthy living, eating clean and everything else that is annoyingly healthy, there was also a kind of green substance.

American Express Lounge Sao Paulo – Salad bar

American Express Lounge Sao Paulo – Bar

The bar was quite decent When you can get the service.

As it was, the staff was so busy serving multiple customers and keeping the place clean that they did not have enough time to serve drinks. Fortunately, beer, soft drinks and mineral water were all available for free, without limit, from a self-serving refrigerator at the end of the bar.

American Express Lounge Sao Paulo – Bar
American Express Lounge Sao Paulo – Self-service drink fridge

The bar menu wasn’t bad either. It contains a variety of strong wines and wines, including a local sparkling wine that was quite tasty, if not as good as the Kirkland generic Proseco.

For the free price, I’ll definitely drink it again.

American Express Lounge Sao Paulo – Bar menu
American Express Lounge Sao Paulo – Wine and wine selection

As I mentioned, the area was often full of customers for drinks, so I decided to take a seat next to the first class where there was more seating and it was also a bit quieter. The staff also came around for occasional refills as an added bonus.

American Express Lounge Sao Paulo – Bar seating

With my bubble sip, I was sitting there feeling somewhat satisfied with the experience. However, due to many customers and delays in service, I was a bit annoyed at the mere word It’s not that the staff was bad, there weren’t enough of them to handle all the guests.

Conclusion

The American Express Lounge Sao Paulo was an adequate but uncomfortable experience.

I’m sure I would have been much less strict with the place if it hadn’t had the word American Express in its name, but sadly, I just expect a higher quality product and definitely better staff and / or service than anything else. American Express logo.

Crowd problems were something else, and should have been alleviated with more space or the need for more electoral entrances to accommodate them.

Although I don’t think it should be taken away from the other positive aspects of this lounge. It is still a good place to rest before the next leg of your flight, and because of the remoteness of Guarulhos, any flight from this terminal will be quite long.

I just hope that the lounge will be in better condition next time I visit.

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